Misadventures in Customer Service: DirecTV
Aaron, a friend of mine has been having some problems with DirecTV. Seems they won’t give him what they promised.
All I want is my DVR at no charge which was what I was promised. I don’t want to be the proverbial hot potato. I want my account dealt with accordingly. I don’t want to sit on hold forever while the incompetent people at DirecTV figure out what my problem is and get me to the right person. If you want to know, just ask me. Or better yet, read this blog along with the other 2k people per day and 200 RSS subscribers that do.
Hopefully the blog community can help him out and get DirecTV to fold and do what’s right. Good luck Aaron.
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I share Arron’s frustration in dealing with Directv. The HR-20 dosen’t deliver as promised. The Directv telephone people are no help ( they just pass my call along to someone else and I have to repeat my sad story over and over again)
The 2 year commited is a crime and a shame because they give no prior notice.
To make matters worse, the installer programmed the HR-20 remote control and it overrides my Tv remote preventing me from accessing closed captions and and changing my TV screen size ( which I could do with the 10-250 receiver) I have a 62″creen Hd TV, but now I can only get full screen. The worse mistake that I have made in the last 3 years is trusting Directv to deliver the goods and service that the promised. ” LET THE BUYER BEWARE
Comment by Tony — November 27, 2006 @ 5:38 pm
I was also promissed a free HR20 HD DVR upgrade by Directv, when the installer showed up his work order said I had a cableing issue, I explained to him that I had a problem with my HR-10 receiver “freezing up” after getting a software upgrade from DTV, and was promissed a free upgrade to the HR20. I called them back and the first person I talked to couldnt help, I was transfered to another who wanted to help me but was not sure how, transfered again to a someone who said that the new receiver is not available and she could not help me, and then hung up on me after I got upset. I called backed and asked for a supervisor and he basicly explain to me that DirecTV had made promises it couldn’t keep. I asked how he was going to keep me as a customer and he made some offers for free service which I turned down. My wife then called and and explained the whole thing again and was promised a credit on our bill for $300 to cover the upgrade cost, but that I would be put on a waiting list for the HR20. This is what an “A” list customer is supposed to be treated like?
Comment by Peter — November 27, 2006 @ 11:58 pm